By utilizing Tweethost's web services, customers agree to adhere to our Terms of Service. These terms delineate permissible and prohibited actions when using our services. The TOS is subject to modification and is legally binding for all customers. Any infringement of the TOS may result in the termination or suspension of services. Customers bear responsibility for their clients if they resell or represent Tweethost’s services. Recognition by Tweethost is extended only to the paying customer.

New Accounts

Tweethost will establish your account upon receipt of payment and completion of a fraud screening conducted through our payment partners. You must furnish a valid email address not associated with the domain you are registering. To facilitate efficient communication, kindly keep your primary email address on file updated. Ensuring accurate contact information for your domain account and registered domain name with Tweethost is your responsibility. Failure to provide precise information may lead to account termination. Within three days of opening your account with Tweethost, you must submit government-issued identification. Failure to meet these requirements may flag your order as fraudulent and result in rejection. Please note that technical difficulties may cause delays in account setup.

Transfers

Our migration staff will make every effort to assist you in transferring your site to us. However, our migration team offers transfers as a best-effort service, and we cannot guarantee availability, feasibility, or the time required to execute an account transfer. Each hosting firm operates differently, and some hosting platforms store data in an incompatible or proprietary format, making migration challenging or impossible. While we strive to assist in moving data from a previous host, certain situations may render this unfeasible. Free transfer services are accessible for a period of three (3) days after purchase.

Satisfaction Guaranteed

For the Web Hosting service only, we provide a 30-day satisfaction guarantee. If you are dissatisfied with our services within the initial 30 days, you can request cancellation in writing via email or our cancellation form and receive a full refund. A detailed explanation for your cancellation is required. Our team will assess the reason for cancellation to determine its validity and whether all reasonable steps were taken to resolve the issue. Refunds will not be granted if the client has violated the terms of the agreement.

*Domain Registration/renew/transfer or SSL, etc. +Processing fee will apply…


Payments

When you purchase our services, you are enrolling in a pre-paid service, and all ITES (domain registration, web hosting, SSL, etc.) services are subject to 5% VAT or 5% VAT and 2% sales tax for web development services. All overdue invoices can be settled online with bKash, Nagad, or Rocket, as well as via bank transfers. Except for payments made through our offline method, all online payments are subject to a payment gateway fee, automatically added when you select payment options in your Clients Area > Invoice. Renewal notices are sent multiple times via email from 30 to 1 day before the renewal date. If your yearly charge is declined and we cannot contact you, late fees to authorize your account will apply. Any payment-related queries should be directed to the Tweethost support forum. The following steps will be taken if a shared/reseller/VPS/Dedicated/Email Server/Spam Filtering/File Hosting, etc. account has a past-due invoice.

  • 1 Day – No Action Taken
  • 3 Days – Accounts are suspended
  • 7 Days – Late Fee Added
  • 15 Days – Accounts will be terminated

Cancellations

To cancel your services, you must contact sales or submit a cancellation request from your client area.

Overage Charges

At Tweethost, our service plans are designed to meet the majority of customer needs. However, some customers may require additional resources for storage and traffic. Our system sets limits for resource usage and sends email notifications to your cPanel email address when these limits are reached. If you need more resources, contact us to upgrade your account’s transfer quota. Failure to upgrade when resource usage exceeds limits will result in account suspension. To avoid this, it is crucial to keep your cPanel email address up to date. Your card will never be automatically charged for additional resource usage.

Refund Policy

Our refund policy for shared hosting plans at Tweethost allows for a complete refund within the initial 30 days in case of technical complications with our server, the absence of a promised feature, or any unresolved server errors. If you choose to cancel within this period, the refund will solely cover the shared hosting service, as most add-on products such as domains are not eligible for a money-back guarantee. In the event of a free domain, a non-refundable domain name registration fee will be deducted from the refund if canceled within 30 days.

Tweethost does not offer refunds for shared or reseller hosting cancellations made after 30 days, and changes of mind are not permissible within the first 30 days. Monthly services like VPS/Dedicated servers do not qualify for partial or full refunds. However, if you have subscribed to these services for more than a month, you will receive a complete refund for any unused period. Furthermore, there are no refunds for web services, including web design and development, web templates and themes, technical support, and so forth.

Refunds/Accounts Termination

In instances where Tweethost fails to deliver the agreed-upon services, a partial refund will be issued based on the unused service. If Tweethost is compelled to suspend or cancel your service due to a violation of company policies, no refunds will be granted. Upon request for account cancellation, your account will undergo temporary suspension and then permanent deletion within 30 days. If an account remains suspended for over 10 days due to any other reason, it will also be permanently deleted. In case a customer holds multiple accounts with Tweethost, the company reserves the right to suspend all accounts if one or more are overdue on payments until all payments are up to date.

  • No refund will be provided if you are found to be in breach of our terms and conditions.
  • Additionally, there will be no refund if you utilize our service for the second time, as it is only applicable once for any product…

Content

Tweethost’s services must be used solely for legitimate purposes in compliance with all applicable laws and regulations of Bangladesh. The storage, transmission, or display of any information, data, or content that is illegal—including but not limited to copyrighted material, threatening or obscene content, or content that endangers national security or is protected by trade secrets—is strictly prohibited. Subscribers must indemnify and hold Tweethost harmless from any claims arising from the subscriber’s use of Tweethost’s services that cause harm to the subscriber or any other party.

While Tweethost supports freedom of expression, any content (whether written, visual, or implied) containing hate speech, vulgar or obscene language directed at others, or violent or malicious content will not be tolerated. Tweethost leaves the management of your material up to you and is not responsible for monitoring or managing the content of our servers.

Forbidden Content or Links Include (but are not limited to):

  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts (similar to Rapidshare)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery Sites
  • MUDs/RPGs/PBBGs
  • Hateful/Racist/Harassment oriented sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Mailer Pro

On all our dedicated servers and colocation services, examples of banned content include:

  • IRCD (IRC servers)
  • IRC Scripts/Bots
  • Pirated Software/Warez
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Escrow
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery Sites
  • Hateful/Racist/Harassment oriented sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Mailer Pro

The use of Tweethost shared web hosting for backup or storage purposes, such as storing files, databases, media for file sharing, etc., is not allowed. Tweethost shared web hosting is intended only for hosting websites, not for remote file storage. Any misuse of shared web hosting for storage will be considered a violation of Tweethost’s TOS, and the account will be suspended or terminated immediately. For backup or storage needs, customers are advised to use the VPS or Dedicated Server plans. Any website that uses more than 70% of its disk space for storing files, either in terms of overall size or number of files, is considered to be using an excessive amount of files. If the files are found to be harmful or unlawful, the customer will be notified.

The Tweethost system and all related equipment, networks, and devices are available only to customers who have been granted permission and may be monitored for lawful purposes, such as ensuring authorized use, system administration, protecting against unauthorized access, and verifying security protocols, survivability, and operational security. By using the Tweethost system, customers agree to be monitored, and information may be viewed, recorded, copied, and used for allowed purposes during monitoring. Connecting to a third-party network or system without their permission is not allowed and can result in account suspension. Tweethost may require documentation to confirm access to a third-party network or system is approved. Tweethost reserves the right to deny service to anyone for any reason and may remove any content that is obscene, threatening, illegal, or violates TOS, with or without notice. Failure to respond to Tweethost’s abuse department’s email within 48 hours may result in suspension or termination of services. All abuse issues must be reported via trouble ticket or email, and a response will be provided within 48 hours. Hosting or connecting to child pornography is strictly prohibited and can result in immediate suspension or termination of services, with or without notice, for both resellers and direct customers.

Opt-in Email Marketing

If you plan to promote your website and/or services through email, please adhere to these guidelines. The only acceptable form of email marketing is through a list of individuals who have given explicit consent to receive emails from you regarding your website and/or services. Opt-in refers to the process where individuals provide their email addresses with the intention of being added to your email list. If we find that your account is sending emails to individuals who have not given their consent, we may suspend or terminate your website. Joining an opt-in email list does not guarantee the authenticity of the list, and it is crucial to contact us before taking any actions to avoid being the target of spam from secondary and tertiary parties of the list.

Zero Tolerance Spam Policy at Tweethost

At Tweethost, we strictly prohibit any unsolicited commercial email (UCE) or unsolicited bulk email (UBE), commonly referred to as spam mail. An electronic message is considered spam if it meets the following criteria: 1) the recipient’s identity and context are irrelevant, and the message can be applied to many other potential recipients; 2) the recipient has not given deliberate, explicit, and still-revocable permission for the message to be sent; and 3) the transmission and reception of the message benefit the sender disproportionately. Engaging in such conduct is considered UCE/UBE abuse and may result in suspension of the offending account if confirmed. Spamming puts a strain on Tweethost’s servers, lowering their performance and uptime, and risks the server being blacklisted.

Here's a checklist of things you must ensure if your site will be sending out mailings to subscribers:

- It is not allowed to disguise, falsify, or misrepresent the sender of an email or the website from which it was re-sent. - All bulk emails must have a clear explanation of how the recipient’s email address was obtained and the frequency of sending. - An easy and obvious unsubscribe method must be included, either through a one-click unsubscribe link or a genuine email address. - In all subscription-based emails, there must be valid non-electronic contact information for the sender’s organization, such as a phone number or physical mailing address. - All bulk emails must be solicited, meaning the sender has a verifiable relationship with the recipient and the recipient has not requested to be removed from the mailing list. - Upon request, documentation of the sender-recipient relationship must be provided to Tweethost.

Sending unsolicited bulk email is prohibited on Tweethost servers. It is also forbidden to transmit unsolicited bulk email from another service provider for the promotion of a website, email address, or any other resource hosted on Tweethost servers. Using Tweethost accounts or services for soliciting customers from or collecting replies to messages that violate this policy or the policy of the other provider is also prohibited. Using confirmed mailing lists is required. Adding email addresses to a mailing list without the owner’s explicit and verifiable consent is illegal. Tweethost customers must use closed-loop mailing lists and retain the subscription confirmation message for the duration of the mailing list’s existence. Purchasing email address lists from third parties for mailing from a Tweethost-hosted website or referencing a Tweethost account is forbidden. Having an account on behalf of, or in connection with, entities listed in the Spamhaus Register of Known Spam Operations (ROKSO) database or reselling any service to them is prohibited.

Transfers

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